Just a quick pointer to my colleague Markus talking about a simple method for improving estimates.

It is with deep sorrow and wielding pain that I show you these pictures. I really love my MacBook.

And now it has broken down.

Let me take you back a couple of hours.

I'm sitting at the office when a colleague drops by. We head off to a meeting room to work on the outline of a presentation she's going to give in a couple of weeks.

Fast-forward an hour or so, we part ways with my colleague and I return back to my desk.

And then the reality struck as I looked at the right hand-side corner of my precious.

I could sense that there was something wrong amidst all of this beauty.

And so I looked closer.

My precious was broken. Physically broken. Brutally and violently tortured by a cruel, cruel world.

*sniff*

Well, at least my publisher is happy to know that I've been working hard on the manuscript... (which is almost finished, by the way!)

And among all of this grief, I have to say that the Apple MacBook team has really put in major effort in getting the industrial design just right to please even the most demanding of eyes.

I mean, what else manufacturer would build laptops that are designed to break beautifully?

I mean, look at this!

That's the middle of the laptop edge, right below the touchpad. And--can you believe this--the piece that broke off is shaped exactly like this contour in the middle!

If that's not caring about your customer then what is?

...and no, I'm really not a fan. I've just been sleeping too little lately ;)